shippingterms

Shipping terms

All orders will usually be shipped the next business day. Certain items may require more
than one business day to assemble and/or ship. This delay should be noted as part of that
item's description page.

We ship within the continental U.S.A. and CANADA. Limited service to Alaska and Hawaii is
now available for an additional charge, please c ontact us to get a customized quote and
transit time if you reside in either state. Please also remember that UPS cannot deliver to
P.O. boxes, so a street address is necessary in your shipping instructions.

Olio&Olive U.S. ships via UPS Ground (delivery in 1 to 5 business days, depending on how
far you are from our Southern California facilities, see UPS map below) or UPS 2nd Day Air
(guaranteed delivery by the end of the second business day) within U.S.A. and UPS
Standard to CANADA to any province in CANADA. Once again, weekend days (Saturday and
Sunday) and major holidays do not "count" as business days, so please take this into
consideration when estimating the arrival of your package.

The listed shipping fees do not include charges imposed by your country's Customs
Agency. Buyer is fully responsible for any additional fees imposed by customs, including any
tariffs and duties. Sometimes customs will charge a fee, and other times they will not. If you
have any questions regarding tariffs and duties please call the Customs Agency for your
respective country.

As soon as your order ships, your package will be issued a tracking number and the status
of your order changed from "Pending" to "Shipped". Because our warehouse ships until very
late in the afternoon however, it may be possible that a Shipment Confirmation email with
related tracking info is not sent to you until the business morning after your order has
shipped.

Finally bear in mind that, although the tracking number is issued as soon as your package
is prepared by our warehouse, it takes the carrier (UPS) a few hours to pick up the shipment
and input its information into the online tracking system. Therefore, for the first few hours of
the shipping day, checking the status of your order by using the provided tracking number
may return a "Tracking Number Could Not Be Found in UPS Database" message. Just wait
a few more hours (up to 12 may be necessary) and your tracking information will eventually
show up into UPS' database.

Return policy

We have selected these products for their outstanding quality and are sure that you will be
delighted with your purchase. If for any reason your order does not arrive in perfect condition
or you are not satisfied with the goods please contact us within 7 days of receipt of the
products and we will substitute the unopened items. Shipping and/or handling charges on
the original order will not be refunded. Customer is responsible for shipping costs to return
unopened items for a refund. If you receive damaged goods please notify us immediately
and keep the goods in the original packaging.